Frequently asked questions

Orders and Shipping

  • DO I HAVE TO ORDER ONLINE?

    Yes, as we are an online retailer. This is the best way to pay. It is fast, safe and secure.

  • CAN I BUY A GIFT CARD?

    Certainly you can!

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept all major form of credit cards including VISA, Master,Maestro Y Jcb as well as payments made by PayPal.

  • WHERE IS MY ORDER CONFIRMATION?

    Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.

  • WILL MY PARCEL BE CHARGED CUSTOM AND IMPORT CHARGES?

    Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

  • WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?

    You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched.

  • ARE YOU GETTING MORE STOCK IN?

    Some of the items on our website sell out quickly, however, we regularly update our site so it's worth checking back.

  • MY QUESTION ISN'T LISTED HERE,HOW I CAN ONTACT YOU?

    Analogias loves to connect with its customers and is happy to answer any additional questions that you may have .You can send us a message through our Contact Page or email us to hola@analogias.com or send a message by WhatsApp 0034 652 755 034. We'd love to hear from you!

Returns Policy

  • CAN I CANCEL MY ORDER?

    Under the consumer protection you have the right to cancel your order. To cancel an order you must inform us by sending an email to hola@analogias.com or call us on 0034 652 755 034, as well as returning the goods to us as soon as possible at your own expense.

  • CAN I AMEND MY ORDER AFTER IT HAS BEEN PLACED?

    We try to dispatch your order as quickly as possible, if you decide you want to amend your order please sending an email to hola@analogias.com or call us on 0034 652 755 034 ,we will try to accommodate where possible.

  • WHAT DELIVERY OPTION DO YOU OFFER?

    Please check our Shipping and Returns Policy for a detailed breakdown of our shipping costs.

  • WHAT IS YOUR RETURNS POLICY?

    Please see our Shipping and Returns Policy section for more information.

  • WILL MY ORIGINAL POSTAGE COSTS BE REFUNDED?

    Postage costs will only be refunded if your product is damaged or faulty